Return & Refund Policy

At MOASS, we are committed to delivering premium quality products and a smooth shopping experience. Please review our return and refund policy below:

📦 Return Policy

• Customers can request a return within 48 hours of receiving the product.
• The product must be:
  • Unused and unworn
  • In original condition
  • With original packaging and tags intact
• Returns are only applicable in the following cases:
  • Wrong product delivered
  • Damaged or defective product
  • Size mismatch (subject to availability)

💸 Refund Policy

• Refunds will be processed only after product verification.
• Once approved, the refund will be sent via:
  • bKash / Nagad / Bank Transfer
• Refund processing time:
  • 3–5 working days after approval

🔄 Exchange Policy

• Exchanges are available for size issues (if stock is available).
• Exchange requests must be made within 48 hours of delivery.
• Delivery charges may apply for exchange.

🚚 Return Shipping

• If the return is due to MOASS’s error (wrong/damaged item), return shipping will be covered by us.
• For other cases (e.g., size change), the customer will bear the return delivery cost.

❌ Non-Returnable Conditions

Returns will not be accepted if:

• Product has been used or washed
• Tags are removed
• Request is made after 48 hours
• Product is damaged by customer

📞 Support

For return or refund requests, please contact us:

📧 Email: moassfashion@gmail.com
📞 Phone: +880 1921128837

🔒 Note

MOASS reserves the right to approve or reject any return request after inspection.