Return & Refund Policy
Last updated: March 2025
1. Overview
At MOASS, we want you to be satisfied with your purchase. This policy explains how returns and refunds work for orders placed through our website. We are a Bangladeshi fashion brand offering quality clothing; if an item does not meet your expectations, we will work with you within the terms below.
2. Eligibility for Return
Items may be eligible for return if they are unused, unwashed, and in original condition with tags attached. Returns must be initiated within the period we specify (e.g. 7–14 days from delivery). Certain items such as innerwear or customized products may not be returnable. Defective or wrong items are covered separately.
3. How to Initiate a Return
Contact us via email (moassfashion@gmail.com) or phone (+880 1921128837) with your order number and reason for return. We will confirm eligibility and provide return instructions. Do not send items back without our approval. Returns are at your cost unless the error was ours (e.g. wrong or defective item).
4. Refunds
Once we receive and inspect the returned item, we will process your refund within a reasonable time. Refunds will be issued via the original payment method where possible (e.g. mobile banking). For cash-on-delivery orders, we may refund via bank or mobile financial services. Partial refunds may apply if the item is not in original condition.
5. Exchanges
If you need a different size or variant, contact us. We may offer an exchange subject to availability. Exchanges follow the same condition and timeline rules as returns.
6. Wrong or Defective Items
If you received the wrong product or a defective one, contact us immediately with your order number and photos. We will arrange replacement or full refund and, where applicable, cover return shipping.
7. Contact
Head Office: Uttara, Dhaka 1230, Bangladesh. Phone: +880 1921128837. Email: moassfashion@gmail.com. We are here to help with any return or refund request.